Shipping policy

Thank you for shopping with us. We are committed to ensuring your order is processed and delivered safely and efficiently.

Order Processing

  • Orders are processed within 1–3 business days after payment has been confirmed.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During promotional periods or peak seasons, processing times may be slightly longer. If delays occur, we will notify you as soon as possible.

Delivery Areas

We currently deliver throughout South Africa.

At this time, we do not offer international shipping.

Delivery Timeframes

Estimated delivery times after your order has been dispatched are:

  • Major cities: 2–5 business days
  • Regional and outlying areas: 3–7 business days
  • Remote locations: Up to 10 business days

Please note that delivery times are estimates and may vary due to courier delays, weather conditions, public holidays, or other unforeseen circumstances.

Shipping Costs

Shipping fees are calculated at checkout based on your delivery location and the size of your order.

We may offer free shipping on qualifying orders, which will be clearly indicated on our website during checkout or as part of promotional offers.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email or SMS (where applicable) containing your tracking information so you can monitor your delivery.

Delivery Information

Please ensure that the shipping address and contact details provided at checkout are accurate and complete.

We cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete information supplied by the customer.

If a parcel is returned to us because it could not be delivered, additional shipping charges may apply to resend the order.

Damaged or Missing Parcels

If your order arrives damaged or appears to have been tampered with:

  • Please inspect the package before accepting delivery where possible.
  • Contact us within 48 hours of receiving your order.
  • Include your order number, photographs of the package, and details of the issue so we can investigate and resolve the matter promptly.

Lost Parcels

If you believe your parcel has been lost in transit, please contact us. We will work with the courier to investigate the shipment and provide an appropriate resolution where applicable.

Fragrance and Cosmetic Products

To maintain the quality and integrity of our products:

  • Store products in a cool, dry place away from direct sunlight.
  • Avoid exposing fragrance products to excessive heat during storage after delivery.
  • Product appearance may vary slightly due to natural ingredients or batch production, without affecting quality or performance.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team.

Email: thembir.mandlazi@gmail.com
Phone/WhatsApp:
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (South African Standard Time)