Legal notice

Welcome to Honey On Milk ("we," "us," "our"). This website is operated through Shopify and provides customers with access to our range of home fragrance and cosmetic products. By accessing, browsing, or purchasing from this website, you agree to be bound by this Legal Notice, our Terms of Service, Privacy Policy, Shipping Policy, and Refund Policy.

If you do not agree with these terms, please do not use this website.

1. Business Information

Business Name: Honey On Milk (Pty) Ltd
Registered Address: 910 Veldpond Avenue, Strubensvalley, Roodepoort
Email: thembir.mandlazi@gmail.com
Telephone: 0716267311

Where applicable:

  • Company Registration Number: 2025/525033/07
  • VAT Registration Number: Not Registered

2. Applicable Law

This website is operated in accordance with the laws of the Republic of South Africa, including but not limited to:

  • Consumer Protection Act 68 of 2008 (CPA)
  • Electronic Communications and Transactions Act 25 of 2002 (ECTA)
  • Protection of Personal Information Act 4 of 2013 (POPIA)

Nothing contained in this Legal Notice limits or excludes any consumer rights that cannot lawfully be excluded under South African legislation.

3. Website Information

We strive to ensure that all information published on this website is accurate, current, and complete. However, we do not warrant that product descriptions, pricing, photographs, ingredient lists, availability, or other content are free from errors or omissions.

We reserve the right to update, correct, or remove any information on the website at any time without prior notice.

4. Product Descriptions

Our products include home fragrances, room sprays, bath and body products, skincare, and other cosmetic items.

While we make every effort to display products accurately:

  • Colours may differ depending on your screen settings.
  • Packaging may change from time to time.
  • Handmade products may vary slightly between batches.
  • Natural ingredients may result in slight differences in colour, texture, or fragrance.

These variations do not constitute defects.

5. Safe Use of Home Fragrance Products

Customers must use home fragrance products responsibly and in accordance with any instructions provided.

For your safety:

  • Never leave a burning candle unattended.
  • Keep candles away from children, pets, curtains, and flammable materials.
  • Always place candles on a heat-resistant surface.
  • Use reed diffusers and room sprays only as directed.
  • Store fragrance products away from direct sunlight and excessive heat.

We accept no responsibility for injury, damage, or loss arising from misuse, negligence, improper storage, or failure to follow safety instructions.

6. Cosmetic Products

Our cosmetic products are intended for external use only unless otherwise indicated.

Before using any cosmetic product, customers should:

  • Read the ingredient list carefully.
  • Conduct a patch test before first use.
  • Discontinue use if irritation develops.
  • Seek medical advice where appropriate.

Results may vary from person to person.

Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

7. Allergies and Sensitivities

Some products contain fragrance oils, essential oils, botanical extracts, nut-derived ingredients, or other substances that may cause allergic reactions.

It is the customer's responsibility to review all ingredient information before purchasing and using any product.

8. Pricing and Availability

All prices displayed on this website are in South African Rand (ZAR) and include VAT where applicable.

We reserve the right to:

  • Correct pricing errors;
  • Amend prices without prior notice;
  • Withdraw products;
  • Limit quantities available for purchase;
  • Cancel orders where genuine pricing, stock, or technical errors have occurred.

Should an order be cancelled after payment has been received, a full refund will be issued.

9. Orders

Placing an order on this website constitutes an offer to purchase.

Acceptance of your order occurs only once payment has been authorised and we have confirmed dispatch of your goods.

We reserve the right to decline or cancel any order where permitted by applicable law.

10. Intellectual Property

Unless otherwise stated, all content on this website, including but not limited to:

  • Business name
  • Logos
  • Product names
  • Branding
  • Product descriptions
  • Images
  • Photography
  • Graphics
  • Videos
  • Website layout
  • Text and design elements

is owned by or licensed to Honey On Milk (Pty) Ltd and is protected by South African and international intellectual property laws.

No part of this website may be copied, reproduced, distributed, modified, or used without our prior written consent.

11. Limitation of Liability

To the fullest extent permitted by law, Honey On Milk shall not be liable for any indirect, incidental, special, consequential, or economic damages arising from:

  • Use of this website;
  • Purchase or use of our products;
  • Delayed deliveries;
  • Website interruptions;
  • Technical failures;
  • Circumstances beyond our reasonable control.

Nothing in this Legal Notice excludes liability that cannot legally be excluded under the Consumer Protection Act or any other applicable legislation.

12. Third-Party Links

This website may contain links to third-party websites for your convenience.

We do not control or endorse these websites and accept no responsibility for their content, services, products, or privacy practices.

13. Privacy

We respect your privacy and process personal information in accordance with the Protection of Personal Information Act (POPIA).

Please refer to our Privacy Policy for information regarding the collection, storage, use, and protection of your personal information.

14. Electronic Communications

By using this website or communicating with us electronically, you consent to receiving communications electronically, including order confirmations, invoices, shipping notifications, and customer support correspondence.

15. Governing Law

This Legal Notice is governed by the laws of the Republic of South Africa.

Any dispute arising from the use of this website or the purchase of products shall be subject to the jurisdiction of the South African courts, subject to any mandatory rights afforded to consumers under applicable legislation.

16. Amendments

We reserve the right to amend this Legal Notice at any time without prior notice.

Changes become effective immediately upon publication on this website. Continued use of the website after any amendments constitutes acceptance of the updated Legal Notice.

17. Contact Us

If you have any questions regarding this Legal Notice, please contact us:

Honey On Milk (Pty) Ltd
Email: thembir.mandlazi@transunion.com
Telephone: 0716267311
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (SAST)